Frequently Asked Questions
We are the jewelry store of Diamond Factory Koh-I-Noor, a family business with over 40 years of experience in diamonds and jewelry, located at Muntplein in Amsterdam.
We are the jewelry store of Diamond Factory Koh-I-Noor, a family business with over 40 years of experience in diamonds and jewelry, located at Muntplein in Amsterdam.
Yes, all our diamonds are natural, conflict-free, and certified. They are cut, among other places, in our own cutting facility in Amsterdam.
Yes, all our diamonds are natural, conflict-free, and certified. They are cut, among other places, in our own cutting facility in Amsterdam.
With each piece of jewelry, you will receive a unique diamond certificate with information about the 4 C's: Cut, Color, Clarity, and Carat.
With each piece of jewelry, you will receive a unique diamond certificate with information about the 4 C's: Cut, Color, Clarity, and Carat.
Yes, we only work with 18-karat yellow, white, or rose gold. No gold plating or plating.
Yes, we only work with 18-karat yellow, white, or rose gold. No gold plating or plating.
- Within the Netherlands: free & insured
- Within the EU: €24.95
- Outside the EU: on request (depending on region)
- Within the Netherlands: free & insured
- Within the EU: €24.95
- Outside the EU: on request (depending on region)
Yes, you can return your order within 14 days if the jewelry is unworn and undamaged. Personalized items are excluded.
Yes, you can return your order within 14 days if the jewelry is unworn and undamaged. Personalized items are excluded.
Yes! Think of a custom design, engraving, or a loose diamond of your choice. Visit us or contact us to discuss the possibilities.
Yes! Think of a custom design, engraving, or a loose diamond of your choice. Visit us or contact us to discuss the possibilities.
Absolutely! Design your own rings with our Wedding Ring Configurator – online or in our store.
Absolutely! Design your own rings with our Wedding Ring Configurator – online or in our store.
Yes, our store is located at Muntplein 1 in Amsterdam – within walking distance of Dam Square and Kalverstraat.
Yes, our store is located at Muntplein 1 in Amsterdam – within walking distance of Dam Square and Kalverstraat.
We are open 7 days a week from 11am – 6pm.
We are open 7 days a week from 11am – 6pm.
Absolutely. You order via a secure connection, with insured shipping and a fair return policy.
Absolutely. You order via a secure connection, with insured shipping and a fair return policy.
Yes, we ship worldwide. Contact us for shipping costs outside the EU.
Yes, we ship worldwide. Contact us for shipping costs outside the EU.
Yes, we also sell loose, certified diamonds, perfect for your own designs or investments.
Yes, we also sell loose, certified diamonds, perfect for your own designs or investments.
All jewellery is packaged anonymously, luxuriously and sustainably, including a velvet box and carrying pouch.
All jewellery is packaged anonymously, luxuriously and sustainably, including a velvet box and carrying pouch.
Yes, repairs are possible in our store. Stop by for an assessment and price quote.
Yes, repairs are possible in our store. Stop by for an assessment and price quote.
Yes! Our collection starts at just €25 and goes up to over €1000.
Yes! Our collection starts at just €25 and goes up to over €1000.
No. We don't use filters or Photoshop. What you see is what you get.
No. We don't use filters or Photoshop. What you see is what you get.