Taxfree Refund Policy

Tax refund received on your order if you live outside the EU:

For our orders shipped outside the EU, we partner with Onlinetaxfree.com. After your order is delivered to you, you can reclaim a percentage of the taxes you had to pay through Onlinetaxfree.com. During the ordering process, the refund amount will be calculated and visible to you.

How it works:

When your order value exceeds € 150,- and the delivery destination is outside the EU, you have the option to select ‘Onlinetaxfree.com-UPS’ as the shipping method, the refund will also be displayed here. In the next pop-up, you can provide the details of the bank account where you want Onlinetaxfree.com to transfer the refund.

If you return or refuse your order within 30 days, you will not be eligible for a VAT refund.

What you can do if you have not entered your details in the pop-up:

If you have completed the order but still lack information to process your refund, Onlinetaxfree.com will contact you via email. If you have questions about Onlinetaxfree.com, you can ask them on their website: www.onlinetaxfree.com. For information about the service, you can also contact our customer service.

The difference between taxes paid in the Netherlands and import taxes:

Onlinetaxfree.com makes it possible for you to receive a refund of the VAT collected by the Dutch government. Thanks to their service, you will receive the money back in the account you provided. Please note that this is a different type of tax than import costs. To receive your shipment, you must pay import costs in the form of customs duties and taxes collected by the government of the country where you reside.